Coinbase’s AI development journey and its million-dollar impact

In this session, we’ll hear from Vik on how their team successfully adopted AI, from getting stakeholder buy-in to managing load, latency, and full system provisioning. Vik will share how they’ve made customer support more efficient with AI, reducing escalations to human agents by 50% — all while saving millions in the process. You’ll also discover how they’re leveraging AI for everything from compliance and fraud detection to driving growth initiatives.