Customer Support Q&A

Interactive Preview

SaaS

Create a bot that searches your documentation in a vector database and integrates with Zapier or Slack to answer customer questions.

Input Variables

user_question

how do I pass inputs into an API node?

Responses

Run

Run the prompt to see the model response...

Perform a vector search in the "Help Desk" vector database based on a user's query across multiple data sources.

Summarize the output in a conversational format, and answer the user in the preferred channel (e.g. Slack).

Perform a vector search in the "Q&A bank" vector database that stores all previously asked user queries and answers.

It looks like you're asking about passing inputs into an API node. I recommend checking out our Help Doc on that topic here: [API Node Tips](https://docs.vellum.ai/help-center/workflows/node-types#api-node-tips). If you have any more questions, feel free to ask!

How it works

step

Search Context from previous questions

Perform a vector search in the "Q&A bank" vector database that stores all previously asked user queries and answers.

step

Search context

Perform a vector search in the "Help Desk" vector database based on a user's query across multiple data sources.

step

Summarize

Summarize the output in a conversational format, and answer the user in the preferred channel (e.g. Slack).

Tools used

Tools

Data Extraction

RAG

Integration

Memory

Parser

Customize this workflow

1/ Integrate multiple vector dbs

2/ Try different models

3/ Integrate business logic

4/ Perform evaluations

5/ Debug and test in production

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